If you wish to register a complaint, please write to: Sterling North Ltd, Complaints Dept, First Floor, 6 Chequers Parade, Prestwood, Great Missenden, Buckinghamshire, HP16 0PN or phone: 08082 819305. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.